FAQ

Pre-order @ Pra-tempahan?

Harap maklum bahawa pre-order di dalam Bahasa Melayu adalah pra-tempahan yang mana tempahan dibuat untuk sesuatu produk yang belum dilancarkan atau dijual di pasaran. Produk yang telah ditempah secara pre-order hanya akan dipos atau dihantar kepada pembeli setelah produk tersebut secara rasminya berada di pasaran.

Pra-tempahan diwujudkan bagi memastikan anda adalah orang yang terawal mendapatkan buku-buku yang kami terbitkan. Kami akan mengutamakan pelanggan dalam kelompok pra-tempahan ini.

Status order?

Selepas membuat tempahan, status ON HOLD akan terpapar. Ini bermaksud tempahan dah diterima.

Bila status dah tukar jadi PROCESSING itu maknanya kami sudah menerima bayaran dan order anda telah diproses.

Bila status tukar ke COMPLETE itu maknanya posmen sedang dalam perjalanan menghantar buku ke rumah anda.

Harap semua jelas tentang hal ini. Jika ada sebarang kelewatan. Kami mohon maaf dan kami akan segerakan proses penghantaran. Apa pun kami akan pastikan produk yang anda order sampai ditangan anda.

Boleh lihat di http://shop.lejenpress.com/order-tracking/

MOLPay

How credit card transaction works?
1. The customer (you) shops at merchant website and select credit card as payment
option during checkout process.
2. The customer enters the credit card details required at a secure payment page
powered by MOLPay gateway.
3. The customer is required to enter one-time password (OTP) at bank’s page to
authenticate the online purchase.
4. The transactions will be sent through secure credit card payment network for
approval.
5. The credit card issuer approves the transaction with approval code.
6. Payment has been made successfully to merchant.

Why “MOLPay” name stated in my card statement?
We have appointed MOLPay as our third party payment gateway to process online transactions.

Who is MOLPay?
MOLPay is a third party payment gateway that being authorized to process payment transactions of credit card, internet banking, e-wallet & cash payment. MOLPay is notified by BNM under Malaysia Payment System Act 2003. For more info, please visit www.molpay.com.

How secure is MOLPay payment gateway?
All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard – Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay has implemented
3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, MOLPay does not store any cardholder’s sensitive data and information.

What is 3D-Secure?
3D-Secure is a service facilitated by VISA and MasterCard that lets you transact online securely using your credit card. This service is available on our website. Both Verified by VISA (VBV) & MasterCard SecureCode (MSC) introduce password protection during an Internet purchase to authenticate the customer. The goal of VBV/MSC is to create the same trust and confidence amongst merchants and customers that exist in a face to face shopping environment.

What are the benefits of 3D-Secure?
VBV/MSC provides added assurance by authenticating you while using your Visa/MasterCard credit card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your credit card when you make payments online.

How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the card holders to receive the unique password via their registered mobile number with their credit card issuer. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your credit card issuing bank.